Featured profiles
- Bill McDermottChairman, President & CEO · Office of the CEOSales-led storyteller. Opens with customer outcomes and platform momentum, closes with the bigger market opportunity. Allergic to internal jargon and feature-list pitches.
- Gina MastantuonoPresident & CFO (also leads Corporate Strategy & Development) · Finance, Strategy & Corporate DevelopmentNumbers leader. Wants ARR, FCF, operating margin, and CAC payback math on the table — sourced, defensible, peer-benchmarked. Also runs corporate strategy and M&A (Moveworks, Armis acquisitions in 2025). Skeptical of growth stories that don't carry their own economics.
- Amit ZaveryPresident, Chief Product Officer & Chief Operating Officer · Product, Engineering, Cloud Infrastructure & UXPlatform thinker. Frames everything through Now Platform extensibility, AI Agents, and developer/builder velocity. Wants product decisions tied to the data architecture and the ecosystem flywheel — not single-feature wins. Combined CPO+COO scope as of late 2024.
- Pat CaseyCTO & EVP DevOps / Global Head of Engineering · Engineering, DevOps, Cloud Operations & Advanced TechnologiesLong-tenured platform engineer. Owns AI, product and quality engineering, developer productivity, cloud services, advanced technologies, and customer service & support engineering. Wants failure modes named first, then the solution. Skeptical of polish without depth.
Objectives
- Increase adoptionDrive more users to start using a capability, deepen activation, and reduce drop-off in the early experience.
- Reduce riskLower the probability or impact of a known operational, financial, or reputational risk.
- Improve customer confidenceStrengthen customer trust in the product through reliability, predictability, and communication.
- Align leadershipGet the executive team to a shared mental model and committed direction on a decision.
- Secure fundingWin approval for budget, headcount, or capital allocation for a defined initiative.